It is easier to cater to the needs of those who live in metropolitan cities and those who can afford the price of a test, but the real challenge for any business is to cater to the needs of the common man living in India's rural areas. There is a long way to go for the common man in a village to get benefited by technology developments happening on the medical diagnostics/equipment/technology front. Despite having all innovations in health care, in rural areas people have to travel to the nearest district head-quarter or to the state capital to get their glucose test done. There are many changes that need to be put in place to ensure an efficient medical system and the required changes are listed as:
Cost of medical equipment. In order to bring down test costs, the equipment price has to come down, the current prices of which are very unlikely for a common man to afford in most of the medical tests.
Innovations in medical equipment. A number of innovations are needed in the following areas:
- Robustness of the equipment, where there is little maintenance and low cost of spare parts
- Learning, using, and operating equipment - in most cases, highly educated equipment operators are required; recruiting and retaining highly skilled labor is a big problem
- Automated equipment having low throughput and less usage/wastage of consumables
After-sales service. It is a tough and challenging task for a diagnostic center that operates in tier III or tier IV cities to get a prompt and quick response from the services team because of various reasons. Some of the reasons are beyond their control (as the locations are remote), because of which there is a burden on the patient and the business due to increase in down-time of the crucial equipment. The best way for this is to have robust and low-maintenance equipment in place.